Barnsley Council drives social care effectivity with Copilot

Microsoft generative AI tool Copilot is being outmoded to streamline plenty of the admin duties Barnsley Council social care team have to raise out

Cliff Saran


Revealed: 30 Apr 2024 11: 00

Barnsley Council has deployed Copilot for Microsoft 365 at scale to combine all the scheme during the systems council team use on on every day foundation foundation, alongside side PowerPoint and Teams.

Employees all the scheme through finance, human sources, upright and other divisions occupy outmoded the Microsoft generative AI (GenAI) tool to streamline their workloads. It is additionally being outmoded to offer a bewitch to social care, where social care experts can now use Copilot to free up time for the human interactions on the core of their work. In step with one social care employee, Copilot has helped in writing up calls, tidying up notes and doing minutes after a gathering. The Copilot AI assistant works a bot love a non-public secretary.

Copilot is being outmoded to reorganise talk over with notes into very finest records, divided into lessons. Barnsley Council acknowledged this protects social team hours of prognosis, to permit them to prioritise urgent interventions. The AI is succesful of summarise huge recordsdata snappy, which Barnsley Council acknowledged helps in scenarios when social team resolve on a brand unusual case. With unusual cases, Copilot is outmoded to expose key recordsdata and basic possibility elements.

Barnsley is additionally planning to use Copilot to kind social care coaching offers, to boot to for filtering through huge recordsdata sets to substantiate that records are very finest and up to this point.

In step with Microsoft, Copilot offers primarily the Most considerable outcomes when it’s focused during the suitable forms of prompts and parameters, and it must resolve time to figure this direction of out. 

“I’ve told other folks it’s OK to strive things out and kind errors,” acknowledged Wendy Popplewell, govt director for core companies at Barnsley Council. “They’ll mute address it love every other approved tool. If something goes grisly, it’s OK, as prolonged as they’re mindful of our insurance policies and use the machine precisely.”

The council acknowledged it has taken huge care to offer a bewitch to and upskill its team within the direction of the trial. This concerned coaching 180 team as Copilot champions, who are succesful of help colleagues kind use of the technology. Popplewell has additionally urge demos, workshops and weekly standups. Implementation partner CPS has additionally urge coaching sessions and walkthroughs.

No longer lower than half the council workers has now adopted the unusual technology, while discover of mouth is playing a crucial role in boosting uptake. 

Barnsley Council’s AI plans are aligned with its prolonged-time interval technique, Barnsley 2030.

“We discuss the importance of being mettlesome in Barnsley,” acknowledged Popplewell. “We’re the usage of the most contemporary technology to kind this a space where it’s likely you’ll perhaps presumably presumably come and raise out the job you constantly wanted to raise out.”

Read more on Artificial intelligence, automation and robotics

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