The Importance of Trust for Managing By a Disaster

Might probably well 21, 2024

In March 2020, Twiddy & Company, a family-owned vacation condominium firm known for hospitality rooted in private interactions, wished to regulate to contactless, some distance-off customer service. With the upcoming vacation season thrown into chaos by the COVID-19 pandemic, president Clark Twiddy had a responsibility to the firm’s network of householders who rented their homes by the firm, to website online visitors who had booked holidays, and to workers who had been recruited by Twiddy’s recognition for treating workers well. Who, if any individual, could well probably also he occupy ample cash to create complete and maintain chuffed?

Harvard Business Faculty professor Sandra Sucher, writer of the guide The Vitality of Trust: How Companies Make It, Lose It, Discover It, discusses how Twiddy leaned into have confidence to climate the pandemic in her case, “Twiddy & Company: Trust in a Chaotic Ambiance.”

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