Hillingdon Council commits £9m to tech revamp in digital technique

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Hillingdon’s three-year digital technique will seek the council fund makes an try to modernise its systems and infrastructure, substitute how residents work along with the native authority and indulge in larger enlighten of recordsdata

Sebastian Klovig Skelton

Sebastian Klovig Skelton,
Info & ethics editor

Published: 15 Oct 2024 15: 39

Hillingdon Council will make investments £9m to present a enhance to the formulation residents opt up admission to services and products as segment of a new digital technique for the following three years.

Agreed on 10 October, the technique units out four predominant suggestions, which comprise prioritising residents’ needs, accomplishing an agile formulation to shipping, turning in new commercial objects driven by recordsdata, and adopting a “one council” diagram by creating mission groups and shared targets.

The technique will also originate 5 sure workstreams, that could point of interest respectively on building services and products online by default; sourcing larger recordsdata to indulge in larger choices; modernising council infrastructure and systems; building digital ability and inclusion; and turning in a digital house.

Thru these suggestions and workstreams, the West London council will purpose to streamline residents’ abilities when gaining access to services and products and recordsdata to allow them to achieve usual transactions rapid and handiest indulge in contact with the council as soon as; originate a latest, digital educated council personnel; and realize residents’ needs by the enlighten of recordsdata insights to form the carrier improvements.

The technique will additional purpose to present a enhance to services and products whereas either asserting or lowering the final prices.

“Whereas we indulge in, so some distance, already made a host of digital improvements, this new technique and funding of £9m in digital applied sciences will severely propel our vision of being a more digital council into actuality and immensely give a enhance to our resident, customer, commercial and team abilities,” mentioned councillor Douglas Mills, Hillingdon’s cabinet member for company services and products.

“The doc provides a broad, overarching framework for efficient commercial planning and web efficiency administration contained within the council to power the transformation of services and products to continue to meet the altering needs and expectations of our residents and permit folk to transact with the council quicker and more successfully.”

In response to the technique doc itself, making services and products online by default will comprise a revamp of the council’s web pages so that it is understandable and users can without plight salvage the data they need while not having to contact the council. It added the fetch pages will possible be accessible by single worth-on and opt up users to the attach they wish to be inner two or three clicks.

Payments will also be attach online for all payable services and products, making the council cashless for all however the most susceptible residents.

On Hillingdon’s enlighten of recordsdata, it added it could engineer its systems recordsdata so it’s less complicated to combine and analyse, and work with suppliers to enhance opt up admission to to our indulge in recordsdata; give a enhance to its recordsdata warehouse to bellow insights and be triumphant in “a single peek of the buyer”; and utilise machine studying (ML) and synthetic intelligence (AI) to present a enhance to customer experiences and indulge in the council more ambiance friendly.

The council’s recordsdata bewitch and series efforts will possible be extinct, as an illustration, to trace the efficiency of sources, resembling boilers in council housing, energy enlighten and sustainable energy administration systems.

The council will also attain a recordsdata cleaning and bargain programme to effect away with duplicate data and indulge in recordsdata extractable and shining.

To modernise its systems and infrastructure, the technique dedicated the council to making a “sure architectural vision and mapping for all council abilities systems”, that could comprise building integration facets and automating latest systems, whereas making sure that any newly procured systems enlighten start application programming interfaces (start APIs) to indulge in their future integration less complicated.

It will also entail a “evaluate and refresh” of all motivate-house of industrial systems so that they would also be transitioned to “fashionable, cloud-based abilities”.